Frequently Asked Questions
Everything you need to know about BIOAQUA Pakistan products and services.
Are BIOAQUA products authentic and safe for all skin types?
Yes, all our products are 100% authentic and sourced directly. While we offer solutions for various skin types, we recommend performing a patch test before full application to ensure compatibility with your skin.
What are the delivery charges and shipping times within Pakistan?
We offer nationwide shipping across Pakistan. Delivery typically takes 3 to 5 business days. Shipping charges are calculated at checkout based on your location and order weight.
What payment methods do you accept?
To ensure convenience, we accept Cash on Delivery (COD), as well as secure online payments via JazzCash, EasyPaisa, and all major Credit/Debit cards.
Can I return or exchange a product if it's damaged?
Yes, we have a 7-day return policy. If you receive a damaged or incorrect item, please contact our support team with your order number and photos of the product to initiate a replacement.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this number on our logistics partner's website to monitor your shipment's progress.
Is BIOAQUA Pakistan an official distributor?
We are a trusted retailer of BIOAQUA products in Pakistan, ensuring that our customers receive genuine formulations and the latest skincare innovations directly from the brand's global catalog.