Returns & Exchanges
At BIOAQUA Pakistan, we want you to be fully satisfied with your skincare journey. If you receive a damaged or incorrect product, our hassle-free return policy allows for exchanges within 7 days of delivery.
Contact Support
Initiate your request by contacting our customer service team via WhatsApp or email with your order number and clear photos of the items.
Verification Process
Our quality assurance team will review your claim within 24-48 hours to confirm the eligibility of the return based on product condition.
Pack the Items
Once approved, securely pack the unused products in their original packaging to ensure they are not damaged during the return transit.
Dispatch and Exchange
Send the package back to our warehouse; upon receipt, we will immediately dispatch your replacement product or initiate a store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing